Refund Polices

Refund Policy

Effective Date: 28 May 2025

At Mevara, we are committed to delivering high-quality interior design, renovation, and construction services. This Refund Policy outlines your rights and our responsibilities in accordance with the Australian Consumer Law (ACL).

1. Services We Provide

Our services include:

  • Full interior design solutions

  • Residential and commercial renovations

  • New home construction

  • Project consultation and custom design packages

Because our services are tailored, personalised, and often delivered in phases, our refund policy is based on the stage of work and the nature of your project.

2. Change of Mind

Due to the custom nature of our work, refunds are not available for change-of-mind once a project has commenced or after the design phase is approved.

If you wish to cancel a service before work has begun or before designs have been finalised, a partial refund may be available minus any costs incurred for consultations, site visits, or preparation work.

3. Faulty, Incomplete or Unsatisfactory Work

Under the Australian Consumer Law, you are entitled to a remedy if:

  • The service is not delivered with due care and skill

  • The service is not fit for its intended purpose

  • The service does not match the agreed specifications

If this occurs, we will work with you to rectify the issue, which may include:

  • Re-performing the service

  • Providing a refund for the defective portion of the work

  • Offering a price reduction where appropriate

Please notify us in writing within 7 days of identifying any issues, including supporting evidence such as photographs or reports.

4. Deposits and Progress Payments

In most cases, we require a deposit and staged progress payments throughout the project lifecycle.

  • Deposits are non-refundable once materials have been ordered or design work has commenced.

  • If you cancel the project mid-way, any work already completed will be deducted from any remaining balance, and additional charges may apply based on contract terms.

5. Materials and Third-Party Products

If a refund or return is requested due to faulty materials or third-party products supplied through us:

  • We will follow up with the manufacturer/supplier on your behalf

  • Refunds or replacements are subject to their warranty and return policies

  • We will assist in arranging appropriate remedies as part of our service commitment

6. Dispute Resolution

If you are not satisfied with how a refund or issue has been handled, we encourage you to first contact us directly. We aim to resolve all concerns professionally and fairly.

You may also contact the Australian Competition and Consumer Commission (ACCC) or your state’s consumer protection agency for further assistance.

7. Contact Us

For any questions regarding this Refund Policy or your specific project, please contact:

Mevara – Interior Design & Construction
Email: info@mevara.com.au
Phone: +61 2 1234 5678
Address: Melbourne, VIC, Australia